Do you struggle with how to handle a difficult conversation, person or situation?

Most people will do anything to avoid a difficult conversation. Research shows that one in four people have been putting off an uncomfortable conversation for at least six months, one in 10 have been doing so for a year and another one in 10 have been staying mum on an awkward issue for more than two years. It's time that we get comfortable being uncomfortable and face these difficult conversations in a prepared and strategic way.

This training will give you best practices and steps to prepare for and have a difficult conversation while remaining mindful and focused to turn negative situations into positive outcomes.

"Remind yourself that if you think you already understand how someone feels or what

they are trying to say, it is a delusion." `~ Douglas Stone